Refund policy

We want you to love your painting experience. If something isn't right, you have 60 days from the day your order arrives to request a return.

Returns

Painting kits and supplies can be returned if they are unused and still in their original packaging. That means the paints are unopened and the canvas hasn’t been painted on. Please include your receipt or proof of purchase.

Return Shipping

Return shipping is paid by the customer. If you’d like us to send a return label, we’ll deduct the label cost from your refund. Original shipping charges are not refundable.

Restocking fee

Orders of 4 or more items (kits or supplies) are charged a 10% restocking fee on returns.

How to start a return
Email us at customersupport@paintingtogogh.com with your order number and we'll help you from there. Returns should be mailed to:
Painting to Gogh, 7080 N McCormick Blvd, Lincolnwood, IL 60712, Attn: Return Order # (add your order number)

Damaged, defective, or wrong items
Please check your kit when it arrives. If anything is damaged, defective, or not what you ordered, email us right away at customersupport@paintingtogogh.com and we'll make it right.

Exchanges
Contact customersupport@paintingtogogh.com if you want to exchange your items. We can advise on what items will be needed to swap the kit or painting choice to another option. 

Refunds
We'll let you know once we've received and inspected your return, and whether your refund was approved. Approved refunds go back to your original payment method within 3 business days of your return reaching us. Your bank or card company may take a few extra days to post it. If more than 5 business days have passed since your return was approved and you haven't seen your refund, please email customersupport@paintingtogogh.com.